Terms & Conditions

In consideration for all our clients, if you are running late, please phone ahead, we will try to accommodate as best we can. Please understand we only allocate a specific amount of time for each treatment to be carried out. If you are late, your appointment may have to be shortened so as the next clients treatment is not affected. You will be charged for the amount of time and treatment you reserved when booking your appointment.

We suggest for all facial / laser / advanced treatments that you arrive at least 10 minutes before your appointment to allow time to fill in your consultation card and relax prior to your treatment.


Some of our treatments may not be suitable or may require some adjusting, should you have a medical condition or ailment. Please inform us at time of booking if any of the following contra-indications apply:

  • Allergies
  • High Blood Pressure
  • Skin Conditions
  • Low Blood Pressure
  • Pregnancy
  • Varicose Veins
  • Heart Conditions
  • Recent Operations
  • Epilepsy
  • Scar Tissue
  • Diabetes
  • Medication
  • Any other medical condition


Please give 24 hours notice of cancellation to avoid a 50% charge. If you do not turn up for more than 2 appointments to Touch and Glow Full payment will be requested upon booking all future appointments.

If you are unable to keep your appointment for any reason, please contact us 24 hours prior to your appointment time. In the event that a cancellation is made less than 24 hours prior to booking, please be advised that you will be charged 50% of the price of the treatment. No show appointments will be charged in full – this includes treatments booked from courses; you will forfeit one of your treatments already paid for in a course if you do not cancel in advance or fail to show up for your appointment.


If we are unable to accommodate your appointment, we will place you on our priority waiting list and contact you if your requested treatment time becomes available.


For insurance health and safety children under 16 are not allowed on the premises unless they are being treated and have parental consent.